We pride ourselves on customer service and it is important to us that you are satisfied with your purchase. If you're not satisfied, let us know within 14 days of receiving the item and ensure to return it within 30 days from the date of purchase. Request a returns label from support@sauben.co.uk, and we will guide you through the process. An administrative fee of £30 will be applied to cover returns, insurance, necessary checks, and restocking. Ensure that the item is in its original, unmarked, and resalable condition.
We work very hard to ensure that you receive our products in the best condition but in a rare event that you receive damaged items, please email us on support@sauben.co.uk and we will make sure this is resolved for you as soon as possible.
All products come with 1 year warranty. If for the rare chance your product does develop a fault, please contact us on support@sauben.co.uk with your order details and we will be in touch with you to discuss the product issue.